How does delivery work?

HealthConnect Pharmacy can arrange to deliver your medications to your home, university mailbox or office, anywhere in Canada. We do not deliver to general post office boxes or community mail boxes as we require a signature for prescription products.

There is no charge for standard delivery in Canada for orders that are above $39.00* in value. In some instances, a small fee may be charged for ‘Rush’ or ‘Special Delivery’ orders. All orders are sent via Canada Post. If the value is less than $39.00, delivery charges will depend on the weight of the package and the city or town it is being delivered to. We can provide you with the shipping cost at the time you place your order.

*NOTE $39 is the cost before deducting what insurer pays.

Your prescription will arrive in a plain brown bubble envelope or a small box with no indication that there is medication inside. A CONFIDENTIAL sticker is on the package. Please advise of any special delivery requests when ordering your medication.

Canada Post Expedited service delivery timing is variable due to Covid interruptions. We recommend you order refills well in advance of when you may run out of your current medications.

Yes, we provide Canada Post tracking numbers with confirmation of your prescription, and we will be happy to follow up for you if  you do not receive your package when expected.

If your package requires a signature and you are not home, Canada Post will leave a delivery notice informing you that you have a package requiring your signature. The package will then be taken to the nearest depot, and you may pick it up there.

We obtain a signature to ensure that you, or someone you have authorized, has received your package. If you have special delivery instructions, please advise us when ordering your medication.

In the event you need someone else to sign for your package, please let us know when you place the order so we can indicate that person’s name on the shipping label. Only the person whose name appears on the label is authorized to sign for the package.

We provide mail order for people living in Canada who have prescriptions from doctors practicing in Canada. You may be able to arrange for delivery in advance of travelling outside Canada if you are away for an extended period of time. Additional charges may apply.

We may be able to arrange delivery of your regular medication in advance of your travels so that you have enough for your trip. Please contact us at least 2 weeks in advance of your trip to make arrangements. We may need to contact your benefits provider for information on how many months your plan covers. In some instances, you may need to pay for additional medication in advance and submit your receipt to your benefits provider later.

Call us at 1-877-812-MyRx (6979) or you can login to your account and update the information in your profile.

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